Registration Help

Unfortunately due to the many users and systems looking for opportunities to post and send spam, organisations must make registration processes more difficult than we would like. iGrafx has chosen to use a double opt-in system, requiring new registers to verify their email address. Though reducing illegitimate users to nearly zero, it does occasionally cause problems for legitimate users. Here are the most common registration problems and possible solutions.

1. Your company and/or email program has interpreted our confirmation email as spam. To resolve this, your email system should allow emails from no-reply@email.i-dialogue.com and info@igrafx.com. Try contacting your Help Desk or Mail Administrator for assistance.
2. You made a typo in entering your email address. Since our system will not allow 2 users with the same email address, simply try re-registering. If your email address is accepted, then you know that your prior registration email contained a typo.
3. Your company uses an email "greylisting" program. A greylisting program requires the same email to be sent twice from any new email address. Most email spammers work in such volumes, that any failures of emails are never re-submitted to an email system, and therefore never getting through the greylisting program. To have a second activation email sent, attempt to login using your new account, and when it fails, click the "Resend activation email" link.